First question - did Zaah have server problems yesterday? If yes that might partially answer my second question which is what caused the apparent downtime yesterday and what happened to my account?
http://www.digibug.com/rmossphotos
- loads a default Digibug account page with the Digibug header and no events listed, my site image and banner are not there and my login information is denied.

Thirdly, I have two missing orders which I have been charged for. I have sent multiple emails to Customer Service since the second order and have not received a reply to a single one. I prefer to resolve these online as I\'m not much of a fan of making long distance phone calls.(the first order is an unresolved from earlier this year which I have been very patient with)

Most recent order: DIG-149395 placed on 9/14/2009. 5, 11 x 14 Matte prints. I have misplaced my print-out of the order so I can\'t identify which photo #s they were in the Digibug system. The status as of the last time I checked (October 6th) was \"SENT\" and not yet \"SHIPPED.\" These were supposed to be for a show on October 3 & 4 which I was forced to back out of, but I still would prefer the prints instead of a refund.

Unsolved Mystery: DIG-147023 placed on 4/10/2009. Multiple items. All prints in the order arrived as package \"1 of 1\" but the two gift items on the order have never arrived. Issues with this order surrounding the availability of one item had been resolved, and as I had said the prints arrived fine, but it was discovered by Anthony that the tracking number given (6632946) was not a valid tracking number, and the package was sent via UPS Mail Innovations. I then contacted UPS to attempt to find the package but after some search attempts they advised I get back in touch with the shipper, to which I forwarded the email sent by UPS directly to Customer Service. I never have recieved a reply, nor have I recieved the two outstanding items which I was charged for:

256pc Puzzle in tin - image 1242430
16x20 Gallery Wrap - image 1242435

When I first joined, Digibug was a highly recommended company and had the best processing and reliability I had ever seen, now it seems with the switch to Fuji the company is quickly losing its reputation. I have my first \"real\" portrait shoot session coming up in less than a month and I would like to know my account is working and that I can trust Digibug. This is a valuable and unique service, especially for those like myself who really can\'t afford a monthly or annual fee for these sorts of services and would rather pay on a sale-by-sale basis. But if I can\'t trust that orders will be processed punctually, much less processed at all, I may have to heed the advice of others and start manually processing orders and get my printing done through another service.

Reuben Moss http://www.rmossphotography.com
Company 3373

Update: My page is back up and apparently running, so Question 2 is resolved.

The two missing orders are however still a problem, and as of this posting the one ordered in September (DIG-149395) is still listed as \"SENT\". Images ordered as 11 x 14s are the following reference numbers: 1388179; 1388180; 1388181; 1388182 1388183. Again, I have received no notice of a problem with the order, nor has Customer Service responded to several emails.

Hi RMossPhotos:

For a time there, I\'d been on other projects for Zaah and was not directly responsible for handling service issues for Digibug, which is why I hadn\'t been posting for a minute. We have assigned someone to that task and I will check on the status of your missing orders. I will check on why your issue was not responded to, as it\'s certainly problematic for you to send in an email and not receive a reply. I can understand your frustration.

We are fully aware of the difference in service between Kodak and Fuji. Koday\'s fulfillment partner, Qualex, handled all customer service issues with order processing. To my knowledge, Fuji doesn\'t have exactly the same type of set-up, so we\'ve had to take on the service issues such as missing orders and contact their service department to inquire about status. I know our person handling these service issue has to call into Fuji to resolve as they arise.

I will try my best today to uncover what happened to those orders. Please be patient while we resolve your issue.

Quick Update: Our customer support representative was not in the office today and I was also hampered by a personal situation. I will check with the rep in the morning on this issue and make sure we get it resolved.

Thanks for your patience.

Has there been any update over the past week on this?

Keeping this issue alive as it still has not been solved. Any updates for me Anthony?