To whom it may concern,

I\'ve tried looking elsewhere to inquire about these pictures, but posting on this forum seems to be all I have left. I tried emailing customer service and got a permanent failure because it\'s been a month for two pictures to be sent to my friend. I purchased them for my friend as a christmas present, and it\'s far beyond an acceptable time frame for two photos to be shipped with no updates or anything. As you can see below, I ordered 2 pictures early the morning of December first. I would appreciate knowing why it\'s been so long and why the address these photos were sent to has not received them yet. Were they shipped? When? When is the estimated delivery date? I have digibug installed as the option for people to print and receive pictures from my website, but it doesn\'t make much sense if it takes a month + for them to receive what is being paid for. Thank you for your time.

Tracy

QUOTE:
December 1, 2009

Your order is complete.
Your order number is DIG-150396.
Please print this page for your records.
Thank you for your order.

Description Qty.

5 x 7\" Gloss Reprint(s) 2


Ship To:
XXXXXXXX
Subtotal: $2.00
: $0.00
Total to this address: $2.00

Hello Tracy,

I apologize that this order has not reached your friend yet! Our system shows that this order was placed 12/1/09 and shipped via USPS on 12/3/09. As USPS does not offer tracking overseas I am unaware of where this order is at the current time. However, we would be glad to reprint and reship the order at no additional charge. Please confirm that this is the correct shipping address and we would be glad to replace the order for you: #8 - 111 Harbourfront Dr. NW, Salmon Arm, BC V1E 1A3 CANADA

I have also checked our customer service database and can not find any emails regarding this order. Did you try contacting customerservice@digibug.com? For future reference, we may also be reached at 631.873.2150 Monday through Friday, 9am-5pm EST. Please don\'t hesitate to contact us if you should ever have any questions.

Once the address is confirmed we will have the order put back into production.

Thank you and have a Happy New Year!
Digibug Customer Service

No, I had looked all over for a way to contact you guys and wound up responding to the order confirmation email which goes to \"Digibug Photos \" which is what I thought your customer service address was. It was returned by the mailer delivery subsystem and failed to send. I did more thorough searching about not receiving the pictures and found this forum.

I triple checked and yes, that is the confirmed address. My friend has been on the lookout for those pics every day, so I\'m sure that they didn\'t arrive there at his destination. Thank you for the prompt attention and resolving this issue.