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| Forum Opened to Non Subscribers |
| January 10, 2009 in Digibug |
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The DigiBug Forum has been opened to non-subscribers. However, non-subscribers must subscribe to the Forum to post questions or answers. The Forum is located here. |
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| Website Update Coming Soon |
| January 10, 2009 in Digibug |
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We are planning a major change to the way you will log-in to your DigiBug Administration panel in the future. Currently, we provide a separate and distinct URL to each DigiBug client, for example: http://www.digibug.com/user/admin.php. When we inherited the DigiBug system, individual log-in paths were a legacy feature. We have decided to revamp the log-in process for one simple point of egress to your administration area, and that will be from the DigiBug home page. Soon, you will simply visit DigiBug.com to log-in to your administration area. We will send out an email to notify our clients when the switch is made. For now, please continue to use your log-in URL's. |
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| New Digibug Support Phone - + 1 (631) 873-2150 |
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There are now two ways to reach Digibug Customer Support.
Phone: +1 (631) 873-2150 between 9 am and 5 pm Mon. through Friday ONLY. We will not be taking calls on the weekends, but you can leave a message and someone will field your inquiry/issue and call you back with a resolution.
If your issue is with shipping, please have your Order # and UPS Tracking Code ready. If you issue is with processing your order through the system, please have your user name and Order # ready.
Email: customerservice@digibug.com This email address is being protected from spam bots, you need Javascript enabled to view it . All emails will be responded to between 9 am and 5 pm Monday through Friday ONLY. Digibug Customer Support does not operate on a 24 hour schedule. We will do our best to respond to your inquiry within 24-hours.
If your issue is with shipping, please include your UPS Tracking Code and Order # in the email. If you issue is with processing your order through the system, please have your user name and Order # ready. It\'s always best to explain the issue you are having in detail. If a screen grab is necessary to highlight your issue, you have the ability to post an image here on the forums or send the image along with your email. |
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